Reaching Out to the elderly and the isolated

During November we conducted a Public Library User Survey in all libraries.  We have just received the reports and are busy analysing the results and comments. 

This information couldn’t have come at a better time as we have just started reviewing the service offered by our mobile library.  Reaching Out is a mobile library service dedicated to meeting the needs of the housebound, people who live in Residential Homes for the elderly or Sheltered Housing.  It also serves readers in more isolated areas of Monmouthshire.

The comments from the customers highlight what an important service this is to the elderly (72% were aged 75 or over).

“This mobile is our life line and the service we receive is second to none”

“My life has been greatly improved since I have received books from Reaching Out”

The quality of the service offered by the Driver/Assistant, Tommy Need, was also apparent as 91% rated the customer care as “very good” (the highest possible rating).

Tommy is extremely helpful.

Very satisfied.  Tommy is fantastic.

If you would like to make any suggestions on how we can improve the service to the elderly or the isolated, please email

Public Library User Surveys

Following the consultation with adult customers using all of our libraries in November, data is being analysed and results will be back with us within the next few weeks. Our Children and Young People survey is taking place in all libraries during the week commencing 28th February 2011. Under 16s will have the opportunity to write or draw their ideas for a better library service.