Library staff in Abergavenny were congratulated on the achievement of completing their Agored level 2 qualification in Information Literacy.
Helen, Judy, Sandie, David and Melanie all completed the level 2 qualification, while Julie achieved level 3.
Being able to find the information you need when you want is a vital skill both in our daily lives and at work. The Welsh Government recognised this when they set up the Welsh Information Literacy Project (WILP).
Library staff have always supported customers finding and evaluating information. For the last year we have been working with WILP to evidence the skills all library staff possess.
In March 2013 three members of staff achieved their Agored level 3 in information literacy. This enabled them to mentor their work colleagues and in September 2013 the first group of library staff began their level 2 qualification. Since then all library staff have completed their level 2.
Staff have demonstrated exactly what library staff are brilliant at – finding information on any subject and packaging it as the customer needs.
Helen chose to base her study on Abergavenny Library being a Carnegie Library after a gentleman came in just because it was a Carnegie library. Her research and work can now be promoted as a good source of information for future enquiries and the original research documents could be digitalised.
As David has his own interest and knowledge in performing arts, he chose the sourcing of these materials for customers. Current customers include Abergavenny Symphony Orchestra and Monmouth Choral Society. His finished work is suitable as a resource to be used outside the authority not just in Monmouthshire.
Sandy based her study around the sourcing of foreign language books after being requested for books in Bengali from a local customer. She built good working relationships with librarians outside the authority in libraries that offered a good choice of books.
A customer wanted information about a tram worker that she thought was haunting her cottage. Judy researched the tram roads in Gilwern, finding old maps showing the customers’ cottage on the tram road. Judy also put the customer in touch with another library user who was a supernatural expert.
Claire chose Parkinson’s as a customer’s husband was diagnosed with the disease. The customer was not computer literate and came to Claire for help. Claire ordered books for her and found out about local schemes that could help, which she now wants to promote via the library.
Julie was approached by a customer who wanted family history information on a family member who was a dentist in Abergavenny. Julie tapped into a customer with family history knowledge who was happy to help. The dentist was Mr Fullylove and was related to Dylan Thomas.