During July we asked customers what they thought of our plans to change our opening hours. At the moment we are open all day on Tuesdays, Wednesdays and Thursdays, and closed in the afternoon on Mondays, Fridays and Saturdays. We would like to open all day Friday and close all day on Monday as we believe this will encourage more children to visit the library.
Most people were in favour of our plans. The results of the survey are:
Would you and/or your family like this proposed change to be made?
73% said yes, 22% said they didn’t mind, 5% said no
How would this change affect your use of the library?
62% said it would be more convenient, 34% said it wouldn’t make any difference, 3% said it would be less convenient (1% didn’t answer this question).
Four customers asked for increased opening hours (Saturday afternoons and open later during the evening).
Some of our customers also took the opportunity to leave comments about the service, including:
“I value my library and the wonderful staff”
“My compliments to library staff for their excellent approach to customer service”
We hope to start the new hours in the Autumn.